Role snapshot
WeWhiten
WeWhiten is a multi-state cosmetic company specializing in professional in-studio teeth whitening, with studios designed to make the customer experience accessible, comfortable, and spa-like.
Customer Experience & Consultative Sales
- Role
- Brand Ambassador & Whitening Specialist
- Timeline
- 2024–2025
- Focus
- Customer experience · Consultative sales · Brand support
Working with customers
I guided customers through their whitening appointments, explained service options and aftercare, and recommended products and treatment plans. I also supported repeat bookings. Because I worked with people face to face, I could hear their questions and explain the options in a way that related to their goals.
How I made recommendations
I started with what the customer wanted to achieve and what they wanted to understand about the treatment. From there, I could explain the relevant options and why I was recommending a product or plan. Product knowledge mattered most when I could make it useful in that individual conversation.
Commercial experience
I was recognized as a top product sales performer. My work included turning consultations and product education into add-on purchases, treatment-plan sales, and repeat bookings.
Supporting the brand
Alongside appointments, I created occasional promotional graphics and short-form content for the studio’s services and bookings. That gave me experience communicating the offering both in person and through promotional material.
What I took from the role
WeWhiten gave me direct practice listening to customers and responding in the moment. I had to know the product well enough to explain it clearly, answer questions, and make a recommendation that fit the person in front of me. It made me more attentive to the information people need before they feel comfortable making a decision.